We’re Focused On Providing An Excellent Customer Experience

April 29, 2024

Don’t Take A Step In The Wrong Direction.
Trust Our Process To Deliver Results.

At Firon Roofing, You Always
Know Where You Stand

Let’s face it – it can be easy to make the wrong decision when choosing a roofing contractor. The roofing industry has a not-so-great reputation; unfortunately, it has earned it.

So, how do you tell reputable, quality roofing contractors from the ones you should avoid? You could be referred by a friend, family member, or coworker.

Or you can do some research on your own.

Your best bet is to look into a company and find out what they’re about.

You’ll want to find a company that has a dedicated process for guiding homeowners through roof replacement.

You’ll want a company that keeps you well-informed about your project and treats you with respect.

You’ll want a company like Firon Roofing.

More Exciting Roofing Stories

Sitting Down With Homeowners

The first step in our process begins with a consultation. When we come out, we’ll thoroughly inspect your roof. Then, we’ll sit down with you and discuss the details, from what your roof needs to the look you want and everything in between.


Once you’ve chosen us for your roof replacement, our production team will begin the onboarding stage with you. As you approach your start date, you’ll be informed of the schedule and updated throughout the process.

In addition, you’ll be given a letter of expectations. This will provide you with a ton of information, everything you need to know about your project, and how things will go.

You won’t have to worry about being surprised by anything.

The Importance Of Quality Control

Oversight is underrated, so we emphasize it.

Your project manager will manage and oversee your project from start to finish. They won’t just show up one day and never be seen again.

Your project manager will also ensure our installation standards are met during your roofing project. We set a high bar, and we live up to it.

And if any special notes are taken during your consultation, your project manager will ensure their application.

It’s not just about the roof we’re installing but also about your home and taking good care of it.

Your Roofing Warranty

It’s imperative to note that the quality of your roof installation is CRUCIAL to your warranty. A manufacturer will likely not uphold a warranty if roofing materials aren’t installed correctly or the wrong ones are used.

You need the protection of your roofing warranties because sometimes unfortunate things happen. If we don’t do our job correctly, your warranty can be voided. That’s why we double and triple-check.

We’d never want to put you in that position. We care about each and every homeowner who trusts us with their home.

Final Inspection

During your final inspection, we’ll examine every detail and strive not to overlook anything. We’ll meet with you to ensure your satisfaction, review your contract, and ensure every item is accounted for.

Your project manager will go up on the roof, check for quality, and verify that the installation meets our standards.

Once you’re satisfied with the installation, then the job is complete.

Building The Customer Experience

We put an emphasis on communication from the onboarding stage through your completed roof replacement.

We take the time to ensure you understand what’s going on with your home and your project.

By the end of your completed roof replacement, we aim to have delivered excellent results and to have built a relationship with another member of our community.

Great customer experiences lead homeowners to refer our services to those around them and leave positive reviews, thus helping the entire community find and hire better contractors.

This is why we strive to ensure your roof replacement experience is excellent.

So, if you’re searching for a roofing contractor in the Greater Ottawa area and want a company that delivers results and builds trust within its community, contact Firon Roofing to schedule a consultation.