Welcome To The Only Concierge-Level
Service In The Ottawa Roofing Industry
At Firon Roofing, Your Concerns Are Ours,
And Zero-Stress Is Always Our Goal
While high-level customer service may not be the first thing that comes to mind when you need a new roof, it’s one of the biggest reasons we started Firon Roofing. After decades of watching the companies we worked for running roughshod over Ottawa homeowners, we decided it was time to show our former employers how roofing should be done.
All it took was asking ourselves, “How would we want to be treated if it were our home?”
The answer was pretty simple, if not so easy to satisfy. What we wanted was to be informed, deal only with professionals, be heard, not get lost in the shuffle, and receive excellent results.
So, we took these answers and used them to create the roofing company that puts service and customer experience first – Firon Roofing.
Crystal Clear Communication
One of the most frustrating situations for homeowners getting work done on their homes is being kept in the dark.
We get it – and we’ll never let that happen to you.
From the first step, we keep you up to date. If our consultant will be anything more than five minutes early or late, they will call and let you know.
While the global supply chain isn’t as reliable as it once was, that’s no excuse for leaving you wondering. So, we always inform you immediately when there are delays in getting the materials for your new roof.
And when it’s time to schedule your installation, we work with you to pick the best time frame – and then stick to it. Our installers always arrive on time and will inform you daily about their progress.
With every step of the process, we ensure that you are fully informed and never feel out of the loop.
Unlike the image most Ottawa homeowners picture when thinking of roofers, our installers are mostly in their 30s and 40s with homes and families of their own. They are well-groomed professionals who understand that they are guests on your property and act accordingly.
Instead of rag-tag clothing, foul language, and loud music, our crews wear company shirts and would never dream of doing anything that could make you the least bit uncomfortable.
Each member of our crew is a highly-trained craftsman whose standards are at least equal to ours and treats every installation as another chance to feel the satisfaction of a job well done.
We cater each proposal to your needs and situation by asking lots of questions and actively listening to your answers.
Of course, we ask what problem you need to solve, but we also want to know your goals. Answers to questions like, “How long do you plan to keep your property?” or “Do you want your roof to make a statement?” can be an important factor in what roof system we recommend.
We don’t believe in a one-size-fits-all approach to roofing, so we try to gather as much information as we can before we recommend a solution.
Operating As A Team
Just as roofs are a system, so are roofing companies – the successful ones, anyway.
Firon Roofing was designed from the ground up to be a well-oiled machine that produces consistent results, each and every time.
Each step of the roof replacement process has its own team, and each team is happy to help any other to achieve our goal of concierge-level service and awesome roofs.
A big part of our team-oriented system is the ability to double-check the information for each roofing project. We use an app that all can access to verify measurements, product choices, and other job details/specifications and to keep everyone up to date as each step is completed.
We have no lone wolves at Firon Roofing, just one big family working toward making your roof replacement as pleasant and stress-free as possible.
Excellence = Just Another Tuesday
Anyone prone to saying the word ‘excellent’ would run out of breath before their first day at Firon Roofing was completed.
Here, excellence isn’t a goal – it’s our standard operating procedure.
We expect excellence from everyone we employ, and we’ve put in place the policies, procedures, and training needed to help our workers make that possible.
- We train everyone, not just our office staff, on proper customer relations and conflict resolution.
- We have a high level of oversight on every job and are always searching for imperfections that need to be addressed.
- We have weekly meetings to go over any issues that came up the previous week and to figure out how to avoid them in the future.
- We keep our installers constantly learning as new technologies and techniques arrive and keep them up to date on their factory training.
- We have the site foreman and production manager do separate final inspections on every job to ensure that not even the tiniest detail gets overlooked.
Each of these actions is an investment in our company that most other Ottawa roofing companies would consider too expensive to be worth the trouble.
Then again, maybe that’s why we’re a Master Elite Contractor for GAF, and they’re just part of the other 98% of roofing companies in North America who wish they could make the same claim.
Excellence is in our blood and will always be the absolute minimum we’ll accept from ourselves. The payoff is in the eyes of our clients when they get their first look at their new roof – and those same eyes when they realise it’ll look the same in 20, 30, and 50 years.
Don’t Let Roof Leaks Become Roof Disasters
Even small roof leaks can lead to major trouble. If you live or own property in the Greater Ottawa Area and are concerned about your shingled roof, don’t wait until it’s too late! Contact us at Firon Roofing for a free quote for roof repair or replacement today.