loading

Blog

PERFORMING BEYOND EXPECTATIONS.

Stress-Free Roofing Defined

February 14, 2023
Identity

Concierge-Level Service Is The Secret That
Drives Our Stress-Free Roofing Services

We Stay By Your Side From Your First Visit
To The Final Inspection – And Ever After


It may seem strange to hear an Ottawa roofing contractor bragging about concierge-level service, but we mean every word.

In simple terms, concierge-level service means we call you before you have to call us.

In many ways, we consider ourselves to be a service company that happens to know an awful lot about roofing. After all, anyone can nail shingles on your roof, but it takes a special company to allow you to enjoy the process and get results guaranteed to last for decades.


No Jekyll And Hyde Routines

Most roofing contractors in the Ottawa area will treat you well when they first arrive at your home. But once you sign, you’re left to fend for yourself. Their attention falls to the next customer in line, and your issues are instantly considered someone else’s problem. But at Firon Roofing, all our departments work as a team.

Once you decide which way you’d like to go, our Production Manager will be responsible for moving your project through our process. And if an issue arises, such as a supplier delay, our they will be the one who calls to let you know – and they will call.

You see, we know the worst part of any project is not knowing where you stand. With us, you are kept aware at all times.

Then, once your project is complete, our Production Manager will complete the final inspection and close out the job with you. We work hand-in-glove with GAF to ensure that your roof is a generations-long success, so you’ll never find yourself arguing about who’s at fault. So far as your roof is concerned, we are one and the same.


We Never Duck Responsibility

Many Ottawa home and business owners end up playing the middleman while their roofing contractor and the manufacturer point their fingers anywhere but at themselves.

We don’t play that way.

In fact, we don’t play at all.

If you have a problem with a roof we installed, we are your first and last source of aid. Our arrangement as Master Elite Contractors with GAF makes it easy to take care of any concerns you may have.

They have endless trust in our work, and we have total faith in their products. For you, that means we will take care of any issues without complaint and usually without cost. So long as your roofing problem comes from a mistake we made or a product defect, you’ll not spend a dime for the next 10 – 30 years on roof repairs.

But what if it was one of our suppliers who made a mistake? Say, causing property damage while dropping off supplies for your new roof?

Well, though it’s not technically our fault, we’ll make certain that the damage is repaired – and fast. And if that means taking responsibility for solving a problem created by another company, so be it.

Our number one concern is your total satisfaction – before you sign, after you sign, throughout the project, and decades down the road.

If you need a new roof on your Ottawa area home or business and want a smooth, professional experience, contact us at Firon Roofing for a free estimate.