Comment nous vous tenons à jour tout au long du projet

If you’ve ever felt ignored, ghosted, or confused during a roofing project, you're not alone. At Firon Roofing, we believe communication is just as important as craftsmanship. That’s why we keep you informed from your first phone call to the final inspection. With real-time updates, on-the-spot estimates, and live phone support, we make sure you’re never left in the dark during your roofing experience in Ottawa.

Our secret weapon: we keep our customers 100% up to speed

As Ottawa homeowners, we’ve all experienced it. Unanswered calls to roof repair companies. Endless voicemails left on contractors’ phones. No follow-ups after initial roof replacement consultations.

It often seems like roof replacement and repair companies in the Ottawa area seem all too comfortable leaving their customers in the dark. But at Firon Roofing, we’re here to put an end to it and shine light into the darkness!

So, instead of frustrating silence from your contractor, you can expect to be kept up to speed on all parts of your roofing project. From start to finish, we’re dedicated to full customer communication and keeping you informed throughout… so no customer need ever be left in the dark again.

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On-the-spot roofing estimates

No one wants to meet with a roofing contractor and spend an hour discussing their project only to have to wait a week for an estimate to come through. By that time, you could have already met with five other contractors and gotten your project started.

So, while other Ottawa roofing companies may add your project quote to the queue and make you wait for days on end, we give you one then and there. And you won’t receive just any quote – you’ll get an accurate quote with multiple options to go through.

That’s because our reps know roofing. We know what to look for, how to measure correctly, and how to factor in a number of considerations to give you an honest and upfront quote.

No waiting.

No arbitrary numbers.

Just quick, accurate quotes you can trust.

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Real-live person phone call communication

Have you ever contacted a roofing contractor once, only to get their voicemail every other time after that? It’s impossible to stay on top of your own roofing project when you can’t talk to a live human being about it.

And though the straight-to-voicemail tactic may fly at other roofing companies, it certainly doesn’t work for us here at Firon Roofing. So, when you call us, we actually pick up! And if we are busy helping another customer and don't pick up, rest assured we will get back to you ASAP.

When you talk to one of our living, breathing team members, we can ensure your questions are answered, your consultations are scheduled, and all your project concerns are addressed. In other words, you won’t be made to forge a relationship with an answering machine robot… just kind, caring, and knowledgeable humans.

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Step-by-step scheduling confirmations

No homeowner wants to be confused about the status of their roofing project. It’s unsettling, annoying, and often downright infuriating. After all, you have whole other lives to attend to, and much of your home life depends on the state of your roof.

So, while other roofing contractors may give you sporadic updates on your project, we do just the opposite. We keep our communication consistent and informative, giving you all the details you need to feel confident in your project.

This means we confirm your installation or repair date, getting you on the books as quickly as possible. Plus, we confirm our crew’s arrival time on the day of your project. And we confirm our final inspection and payment collection, so there are no surprises at the end.

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Experience stress-free Ottawa roofing with crystal clear communication

At Firon Roofing, we’ve seen the damage and disappointment dodgy and unreliable contractors contribute to the roofing industry and pass on to Ottawa homeowners. That’s why we’re committed to giving our customers total, crystal-clear communication.

From the moment you call us until our final inspection, you can trust to be in the know. Whether it’s scheduling your consultation or knowing our arrival time on the day of your replacement or repair, you’ll stay informed.

And our careful and thorough communication ensures everyone is on the same page and that you are always 100% up to speed. So, when you’re ready to experience professional communication from a company that cares, Firon Roofing is here for all your Ottawa roofing needs. Call us today for a free quote!